Terms

1. DEFINITIONS

Please read these Terms fully before making a purchase on www.theleatherlocker.com. Whitelight Marketing LLP t/a/ The Leather Locker (“we”, “us” or “our”) is the organisation. Reference to “you”, “your” or “recipient” is the customer/purchaser of products through this website. The below terms make up the contract of the sale of goods between the customer and the organisation. “Contract” means the agreement between the customer and the organisation for the sale and purchase of goods. “Goods” means the products purchased from us by you. “Terms” means these Terms & Conditions. We reserve the right to modify any of the terms without notification. While we endeavour to provide notice of any important modifications to our service, it is your responsibility to check these terms periodically for any changes. Your continued use of this website constitutes as acceptance of those changes.

 

2. PAYMENT

2.1 We accept all major credit and debit cards (Visa, Mastercard, American Express, Maestro & Solo), PayPal and Reward Points as methods of payment on our website.

2.2 All payment for goods and postage must be made in full before being processed and delivered.

 

3. PRICING 

3.1 Our pricing may be subject to change without notice.

3.2 Price of goods quoted on our website are inclusive of VAT (Value Added Tax) at a rate of 20%.

3.3 All offers and promotions advertised are subject to availability.

3.4 While we attempt to ensure all information is accurate and up to date, we will not be liable for any typographical errors or omissions (E&OE).

3.5 The cost of postage/carriage is quoted and billed separately from the price of the goods (excluding the wine subscription options).

3.6 We are not liable for any differences in currency rates that your credit card company or PayPal may provide you for any exchange service.

 

4. ORDERS 

4.1 You confirm that all required information provided is accurate and complete at the time of order being placed and that this information relates to you only and not a third party.

4.2 Order confirmation issued by the credit or debit card organisation does not constitute as acceptance of orders by us. We reserve the right to check any discrepancies and if an order cannot be confirmed for any reason, we will notify you as soon as possible via email or telephone.

 

5. DELIVERY & SHIPPING

5.1 You can find information about our Delivery & Shipping options here.

5.2 We will let you know an estimated delivery date for the goods ordered. These dates are not guaranteed and are subject to busy periods and courier delays.

5.3 You must notify us within 24 hours of receipt of goods that appear to have been damaged in transit. In those circumstances, all packaging must be kept and photographic evidence should be provided to us to support your claim.

5.4 In the event of a delivery dispute (i.e. unreceived or damaged goods), we will undergo investigations with the relevant courier and recipient. A decision will made by us based on the validity of the claim prior to any replacement goods/refunds taking place. If so, we may arrange either to replace the defective goods with the same product, or if this is unavailable, we will replace them with similar goods.

 

6. RETURNS & EXCHANGE POLICY

6.1 If you receive goods you believe to have been damaged in transit, you must report them to us within 24 hours of receipt of delivery, providing full photographic evidence of any item(s) damaged. Compensation will amount to the value of the original purchase price of the damaged item(s).

6.2 We provide exchanges or refunds for faulty or defected goods only (e.g. if you suspect that a product is off) within 30 days of the original purchase date. Please do not throw the product away until photographs of the front, back, interior (where applicable) and packaging are taken, in order for us to investigate the issue and ensure goods are liable for a refund.

6.3 In the event of you receiving unsatisfactory goods, we may require customers to return the item(s) back to us. Returned items must be unused, in their original packaging and accompanied by the original receipt. You must take reasonable care of all goods in your possession and return them to us, appropriately packaged to avoid damage. You may either return the whole case or affected items only.

6.4 Proof of postage must be provided to us so that we may compensate customers for any return postage costs incurred.

6.5 Outside of our 30-day return period, we cannot be held liable for any defects or faults in products not previously brought to our attention. No refund or replacement will be offered outside of this period.

6.6 Once returned we will credit the original payment method used to make the purchase within 2 working days of receipt of return. Please allow up to 14 days for refunds to be processed.

9. OUT OF STOCK ITEMS

Due to the hand made nature of the majority of products, if any item(s) within your order are out of stock, we will notify you within 48 hours of the order being placed to make alternative arrangements prior to shipping. You can choose to wait until the date that the item(s) will be restocked, or we can recommend a similar product that we currently have in stock. You are entitled to a full refund if either of these options are unsuitable.

 

11. WEBSITE IMAGERY

We always strive to keep our website imagery up to date with the latest bottle shots or packaging, however there may be instances where bottles/labels vary as they have yet to be updated. Product images are therefore for illustration purposes only and cannot be seen as an exact representation of what is in stock. We will not contact in the instance where packaging, bottling or labels differ as the product itself remains the same. Where the product itself differs, we will notify you within 48 hours.

 

12. PRIVACY POLICY

You can find information about our Privacy Policy information here.

 

13. BUSINESS INFORMATION

Name: Whitelight Marketing LLP t/a/ The Leather Locker

Email: info@theleatherlocker.com

 

14. GENERAL TERMS

14.1 You must be aged 18 and over to purchase any goods from our website.

14.2 We warrant that any goods will meet the description as shown on our website.

14.3 If any of these terms are seen to be unenforceable by a court, this will not affect the remaining terms.